Privacy Policy

Effective Date: 22/02/2023 Last Updated: 02/02/2026

Javorium (“Javorium,” “we,” “us,” or “our”) is committed to handling information in a careful, professional, and transparent manner. This Privacy Policy describes how information may be collected, received, stored, used, disclosed, retained, and otherwise processed in connection with the Javorium website, related digital pages, request and checkout interfaces, support channels, and any other online services or features that link to or reference this Privacy Policy (collectively, the “Platform”).

By accessing, browsing, or using the Platform, or by submitting any information through it, you acknowledge that your information may be processed as described in this Privacy Policy, subject to any additional notices, terms, or disclosures that may be provided at the point of collection or otherwise made available through the Platform. If you do not agree with this Privacy Policy, you should discontinue use of the Platform.

1. Scope and Application

This Privacy Policy applies to information collected through the Platform and to information received in connection with user communications, account-related activity if applicable, request or order-related workflows, support interactions, and operational administration related to the Platform. This Privacy Policy is intended to provide a general explanation of Javorium’s information-handling practices and does not necessarily describe every possible data flow, technical process, or operational scenario that may arise over time.

This Privacy Policy does not automatically apply to third-party websites, services, applications, payment environments, messaging platforms, or other digital properties that may be linked from or integrated with the Platform but are not controlled by Javorium. Users should review the privacy terms of those third parties independently before providing information to them.

2. Definitions

For purposes of this Privacy Policy:

“Personal Information” means information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household, to the extent such concept is recognized under applicable law.

“Processing” means any operation or set of operations performed on information, whether by automated or non-automated means, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, transmission, alignment, restriction, deletion, or destruction.

“User,” “you,” or “your” means any individual or entity accessing, browsing, interacting with, or submitting information through the Platform.

3. Categories of Information We May Collect

Javorium may collect information directly from users, automatically through technical means, or from third parties where relevant to the operation of the Platform.

3.1 Information Provided Directly by Users

We may collect information that you voluntarily provide to us, including through contact forms, request forms, checkout or shipping interfaces, communication tools, or other interactive features. Such information may include:

full name email address telephone number company, institution, or laboratory name shipping address billing address city, region, state, province, postal code, and country order notes, reference numbers, or internal purchase references delivery instructions support inquiries and message content communication preferences any other information you choose to submit through the Platform

Where users communicate with Javorium by email, Telegram, support form, or other designated channel, we may retain the contents of such communications, including attachments, metadata, timestamps, and related correspondence records.

3.2 Information Collected Automatically

When the Platform is accessed, we may automatically collect certain technical and usage-related information, including:

IP address browser type and version operating system device type and device characteristics language preferences pages viewed navigation paths interaction events timestamps and session data referral sources general location inferred from IP address error logs crash diagnostics performance metrics network and infrastructure metadata

This information may be collected through cookies, tracking technologies, pixels, scripts, analytics systems, server logs, local storage objects, or similar technical means.

3.3 Request, Cart, and Transaction-Related Information

Where the Platform includes cart features, product request interfaces, shipping forms, billing forms, or request review pages, we may collect and maintain information relating to those workflows, including:

items added to cart selected products and quantities visible pricing data product variants request timestamps delivery method selections order or request identifiers cart state and saved session details internal processing notes linked to a submission partial or incomplete submission data communication history associated with a request 3.4 Information from Third Parties

We may receive information from third-party service providers, contractors, analytics providers, hosting vendors, communications vendors, infrastructure partners, payment-related vendors, fraud-prevention providers, or similar business partners where necessary to operate, secure, support, analyze, or improve the Platform. The type of information received depends on the services involved and the nature of the interaction.

4. Purposes for Which Information May Be Used

Javorium may process information for legitimate operational, contractual, legal, security, and business purposes, including to:

provide, operate, maintain, and improve the Platform respond to inquiries and support requests communicate with users regarding requests, submissions, updates, and service matters review, organize, process, and administer request-related workflows maintain administrative and business records improve user experience, usability, navigation, and site structure perform analytics, measurement, troubleshooting, and quality improvement monitor technical performance and reliability detect, investigate, prevent, and address fraud, misuse, abuse, security incidents, and unauthorized activity enforce our terms, policies, and operational standards protect the rights, property, systems, and safety of Javorium, users, and third parties comply with applicable law, legal process, lawful requests, court orders, or regulatory requirements prepare aggregated, de-identified, or anonymized insights for internal business analysis support audits, recordkeeping, dispute management, or internal review procedures follow up on incomplete forms, abandoned request flows, or unclear submissions maintain continuity across sessions or visits where relevant to platform operation

Javorium may also use information in any other manner disclosed at the point of collection or otherwise permitted by applicable law.

5. Legal Bases for Processing

To the extent applicable law requires a legal basis for processing Personal Information, Javorium may rely on one or more of the following grounds:

the processing is necessary for the performance of a contract or in order to take steps at the request of the user prior to entering into a contract the processing is necessary for compliance with a legal obligation the processing is necessary to protect vital interests the processing is necessary for the purposes of legitimate interests pursued by Javorium or a third party, provided such interests are not overridden by the rights and freedoms of the individual the user has provided consent, where consent is required or otherwise used as the basis for processing

Where consent is relied upon, users may withdraw consent in accordance with applicable law, though withdrawal will not affect the lawfulness of processing conducted before such withdrawal.

6. Cookies and Similar Technologies

The Platform may use cookies and similar technologies for operational, performance, analytics, security, and user-experience purposes. These technologies may help us:

remember user preferences maintain session continuity support cart and checkout-related behavior understand traffic and usage patterns identify technical errors and performance issues improve content presentation and page responsiveness reduce repetitive data entry support fraud prevention and security monitoring

Cookies may be session-based or persistent. Some technologies may be provided by Javorium directly, while others may be set or enabled by service providers acting on our behalf.

Users can typically manage cookies through their browser settings. Disabling cookies or similar technologies may impact the functionality, availability, or usability of portions of the Platform.

7. Communications and Messaging

Javorium may use contact information to communicate with users regarding:

responses to inquiries service or operational notices request-related updates account-related matters, if applicable policy or platform changes support interactions administrative communications

Where permitted by law, Javorium may also send informational or promotional communications relating to the Platform, products, updates, or related business matters. Users may opt out of non-essential marketing communications where such functionality is provided or where required by law. Even if a user opts out of certain communications, Javorium may still send transactional, administrative, service, legal, or security-related messages when necessary.

8. Sharing and Disclosure of Information

Javorium does not sell Personal Information in the ordinary sense of transferring user data to unrelated third parties for their own independent commercial use. However, we may disclose information in the following circumstances where reasonably necessary or legally appropriate:

8.1 Service Providers and Operational Partners

We may share information with vendors, contractors, consultants, infrastructure providers, analytics providers, hosting providers, content delivery providers, communications providers, fraud-prevention providers, and other service providers who process information on our behalf and under appropriate operational controls.

8.2 Compliance, Legal Process, and Protection

We may disclose information where we believe in good faith that such disclosure is necessary or appropriate to:

comply with applicable law or regulation respond to valid legal process respond to lawful requests from public authorities enforce our policies, terms, and rights detect or investigate fraud, abuse, or security incidents protect the safety, rights, systems, or property of Javorium, users, or others 8.3 Corporate Transactions

If Javorium undergoes or contemplates a merger, acquisition, investment, financing, restructuring, asset sale, dissolution, reorganization, or similar transaction, information may be transferred or made available as part of due diligence or as part of the transaction, subject to applicable confidentiality and legal requirements.

8.4 With User Direction or Consent

We may disclose information where the user directs us to do so, requests a specific integration or contact, or otherwise consents to such disclosure.

9. Data Retention

Javorium may retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including operational, contractual, security, legal, accounting, tax, compliance, dispute-resolution, and recordkeeping purposes. Retention periods may vary depending on:

the nature of the information the type of user interaction the sensitivity of the data the need to preserve records applicable legal requirements security and fraud-prevention considerations legitimate business needs

When information is no longer required for the relevant purpose, Javorium may delete, de-identify, anonymize, aggregate, archive, or otherwise dispose of the information in accordance with internal practices and applicable law.

10. Information Security

Javorium uses reasonable administrative, technical, and organizational measures designed to help protect information from unauthorized access, accidental loss, misuse, disclosure, alteration, or destruction. Such measures may include access controls, platform monitoring, role-based permissions, data minimization practices, infrastructure safeguards, internal review procedures, and security-oriented operational controls.

Notwithstanding the foregoing, no method of transmission over the internet, no method of electronic storage, and no digital system or communications channel can be guaranteed to be completely secure. Accordingly, Javorium cannot warrant or guarantee absolute security, and users provide information at their own risk to the extent permitted by applicable law.

11. International Transfers

The Platform may be operated, supported, hosted, or administered using systems, infrastructure, personnel, or service providers located in one or more jurisdictions. As a result, information may be transferred to, stored in, or processed in countries other than the country in which the user resides. By using the Platform and providing information to Javorium, users acknowledge that such transfers may occur, subject to appropriate safeguards where required by applicable law.

Where legally required, Javorium will seek to implement appropriate mechanisms or safeguards for international data transfers.

12. User Rights and Choices

Depending on the laws applicable to the user’s jurisdiction, users may have certain rights regarding their Personal Information, including the right to:

request access to Personal Information request correction of inaccurate or incomplete information request deletion of certain information request restriction of certain processing object to certain processing activities withdraw consent where processing is based on consent request portability of information, where applicable request information regarding categories of data collected or disclosed appeal certain privacy-related decisions, where applicable

These rights are not absolute and may be subject to exceptions, limitations, verification requirements, and legal considerations. Javorium may require sufficient information to verify the identity of the requester before responding to a privacy-related request. Where permitted by law, we may decline a request in whole or in part if an exemption applies or if the request is manifestly unfounded, excessive, or otherwise not legally required to be fulfilled.

13. Accuracy of Information

Users are responsible for providing information that is accurate, current, and complete. Javorium is not responsible for issues arising from inaccurate, outdated, incomplete, or misleading information submitted by users. We may rely on submitted information for communications, operational handling, administrative review, and related platform functions.

14. Third-Party Links and External Services

The Platform may contain links to third-party websites, applications, messaging services, or other external services. Javorium does not control and is not responsible for the privacy, security, content, or information-handling practices of third parties. Accessing third-party services is at the user’s own discretion and risk. Users should review the applicable privacy notices and terms of those third parties before engaging with them.

15. Analytics, Diagnostics, and Improvement

Javorium may use analytics and performance-monitoring tools to understand how users interact with the Platform, identify usage patterns, troubleshoot technical issues, improve navigation, evaluate content effectiveness, optimize performance, and support general operational decision-making. Such tools may collect browsing data, device details, event information, click patterns, session timing, referral data, and similar metrics.

We may use aggregated or de-identified analytics information for internal reporting, product improvement, business planning, and quality review.

16. Incomplete Submissions and Session Continuity

Where the Platform includes forms, cart systems, shipping pages, or request-related interfaces, Javorium may preserve partial, draft, or incomplete submission data for a reasonable period to support continuity, operational troubleshooting, user convenience, internal review, or the reduction of accidental data loss. This may include information stored in browser-based technologies or on backend systems associated with the Platform.

17. Children’s Privacy

The Platform is intended for adult and professional users. Javorium does not knowingly solicit or collect Personal Information from children in a manner inconsistent with applicable law. If Javorium becomes aware that Personal Information has been collected from a child without appropriate legal basis or authorization, Javorium may take steps to delete the information and restrict related activity, subject to technical and legal constraints.

18. Jurisdiction-Specific Disclosures

Depending on the user’s location, additional rights, notices, or disclosures may apply under local law. Nothing in this Privacy Policy is intended to limit rights that may be granted under applicable data protection, consumer protection, or privacy legislation. Where local law imposes additional obligations, Javorium may provide supplemental disclosures or implement additional processes as appropriate.

19. Changes to This Privacy Policy

Javorium reserves the right to amend, revise, update, or replace this Privacy Policy at any time, in its sole discretion, to reflect changes in our business practices, legal obligations, technical infrastructure, operational requirements, or platform features. Updated versions may be posted on the Platform together with a revised effective date or other update indicator.

Unless otherwise required by law, changes become effective upon posting. Continued access to or use of the Platform after an updated Privacy Policy is made available constitutes acknowledgment of the revised Privacy Policy.

20. No Waiver; Severability

If any provision of this Privacy Policy is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law. Any failure by Javorium to enforce any provision of this Privacy Policy shall not constitute a waiver of such provision or any other provision.

21. Contact and Privacy Requests

Questions, concerns, or requests relating to this Privacy Policy or Javorium’s information-handling practices may be directed to Javorium through the contact methods made available on the Platform. Privacy-related requests should include sufficient detail to allow Javorium to understand, evaluate, and respond appropriately. Javorium may require identity verification before processing requests involving Personal Information.

Javorium will consider privacy-related requests in accordance with applicable law, operational feasibility, and any relevant verification or exemption standards.

22. Entire Policy Statement

This Privacy Policy, together with any supplemental notices, policies, or disclosures expressly incorporated by reference or presented at the point of collection, constitutes the general statement of Javorium’s privacy practices for the Platform. It should be read together with any applicable Terms & Conditions and other platform notices.

Nothing in this Privacy Policy should be interpreted as creating contractual rights beyond those required by applicable law, nor should anything herein be construed as a representation that Javorium engages in any particular data practice where such practice is not actually carried out in connection with the Platform.